Privacy Policy
Kraftline (we, our, us) is a provider of kitchen, wardrobe, and storage design services in India. To ensure that we are able to offer you the best possible services, we need to collect specific information from you. At Kraftline, we are committed to safeguarding your information under all circumstances. When you use our services and website, you are automatically agreeing to our Terms and Conditions and Privacy Policy.
This Privacy Policy describes how we collect, store, and protect your personal information. It is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000.
1. Information We Collect
When you (user) access our website, we collect your information, which includes but is not limited to the following:
- Personal Information: Full name, contact number, email ID, residential or site address, and communication records.
- Profile Data: Name, user name, password, photographs of your site, details about the number of family members, your and your family members' age, profession, and gender, along with other details required for project personalization.
- Property and Home Details: Name of your property, along with its type, location, and size, preferred furniture and color options, and the number of rooms.
- Technical Information: IP address, internet service provider, browser type, operating system, page views, access times, and frequency of site visits.
- Payment Data: Services availed, UPI details, credit or debit card details, bank account details, date of birth, and other related details.
2. How We Collect This Data?
Here's how we collect your personal information:
- Direct Interactions: Data provided for creating an account or profile (during registration), entry to promotions, user polls or online surveys, receiving marketing communications, reporting a problem, submitting feedback or testimonials, or contacting us.
- Automated Technologies or Interactions: Through cookies, pixel tags, web beacons, server logs, and other similar technologies.
3. Why Do We Collect Your Personal Data?
The data is collected for the following purposes:
- To verify your identity
- To create a user account
- To provide interior design consultation and services
- To complete the installation of the projects
- To process the bill and payments
- To respond to your queries
- To improve the way we provide our services and customize your experience
- To comply with our legal obligations
- To share updates, promotional materials, and offers with you
- To monitor your activities on the website to ensure security
- To enforce our terms
- To respond to court orders, to exercise our legal rights, or to defend ourselves against any legal claims.
4. Disclosure of Your Information
We may be required to disclose your personal data or information to third-party service providers, but this will happen only after you have given your consent for the disclosure and if it is necessary to be done to fulfill our obligations to you. These third parties also have confidentiality obligations, which means they need to handle your sensitive personal information in accordance with the applicable privacy laws and data protection policies.
We don't disclose your personal data to a third party other than the circumstances mentioned above. However, there are certain situations when we will be obligated to do so, such as:
- When a lawful authority requires us to do so
- When government agencies give us a written request to share your data for legal or investigative purposes
- When we have to comply with legal obligations, court orders, or regulatory requests
5. Retention, Access, Modification, Deletion, and Transfer of Your Personal Data
- Retention: You agree and acknowledge that your personal data will be retained by Kraftline for delivering your custom interior design project and for a considerable time after that. Some part of the data may be permanently stored in our systems if we are legally obligated to do so.
- Access: You can request access to a copy of all your personal data that we have. For that, you can either get in touch with us or write to us via email.
- Modification: If you want us to update or modify any particular piece of your personal information, you have the right to request that we do the same.
- Deletion: Users also have the right to request us to delete their personal data. This can be done after the completion of your kitchen, wardrobe, or storage project.
- Transfer: If there is a merger or handover in the future, all the personal information we have stored about our users will be transferred to the partner or new owner.
6. Cookies
Kraftline uses cookies and other similar technologies for the following reasons:
- Improving your browsing experience
- Remembering your preferences
- Analyzing website traffic
- Enhancing our website performance
By continuing to use our website, you consent to our use of cookies. If you want, you can disable or reject cookies by going to your browser's settings menu. However, doing so may affect the functionality of certain features on our website.
7. Third-Party Links
On our website, you may find links to one or more third-party websites, applications, or services. If you decide to click on any of these links and visit the third-party platforms, they may have their own privacy policies and information collection approaches. Please note that Kraftline neither controls nor is responsible for the content, privacy practices, or security of these third-party websites. It is recommended that you read their respective privacy policies before you share any personal information with them.
8. Opt Out
If you do not wish to receive promotional calls or marketing communications from Kraftline, you can opt out at any time. You just need to send us an email, and we will remove your contact details from our marketing communications list in around 15 days.
9. No Error-Free Performance
While we ensure that we're taking every possible step to keep your information safe and that we have the best security measures in place, we cannot guarantee error-free performance at all times. Our website may not always be error-free, uninterrupted, or free from viruses, malware, or other harmful elements.
10. Limitation of Liability
Kraftline would not be liable for any direct, indirect, consequential, or incidental loss or damage incurred by the user by using our website. We also don't guarantee that all the information on our website is complete and suitable under all circumstances, so you should decide wisely. Furthermore, references to third-party products, services, or websites do not imply that we are endorsing them.
11. Disclaimer
We cannot provide a 100% guarantee that your data will be free of cyber attacks and other unauthorized access attempts.
12. Online Privacy Policy Only
This Privacy Policy applies only to information collected through the Kraftline website. It does not apply to information collected offline or through any other communication channels or platforms.
13. Terms and Conditions
Along with our Privacy Policy, we also encourage you to read our Terms and Conditions. Remember, by using our website, you agree to comply with whatever is mentioned in both these online documents.
14. Changes or Updates to the Policy
Kraftline may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. So, it is important that you review this page periodically.
15. Contact Us
If you have any queries, concerns, or requests related to our Privacy Policy or the way we collect, use, and store your personal information, please feel free to get in touch with our team using the details given on our contact page. Our customer support team will be happy to assist you.